CEDX Feedback · Customer Service
Feedback turns a suggestion box into a scored backlog: every post carries the voter's plan and ARR, duplicates cluster with merge confidence, themes score votes against effort — and shipped posts close the loop with the people who asked.
The theme table quietly settles roadmap arguments: a $22K theme with XS effort scores 102.6 while a $420K theme at XL scores 74.1. Small and certain beats big and expensive — with the arithmetic showing.
Runs on a demo seed — the board's own chrome says “demo seed · no live portal.”
What it is
Three hundred twenty posts with theme, status, plan, votes, ARR and a 30-day vote sparkline per row. A CSV-export request — submitted again — shows 109 votes and $4.13M of account value behind it, which is why “again” matters.
Themes aggregate posts, votes, accounts and ARR next to effort. Dark mode leads at 102.6 on ten posts and XS effort; offline sync — 28 posts, 412 votes, $420K, XL effort — sits fourth at 74.1. The score is the argument, printed.
The overview scores board health at 82 and lists its dials: 14 unthemed posts, 28 duplicate clusters, 19 stale reviews, 21 days average age. The merge alert names its threshold — confidence ≥0.7 — so dedup is a decision, not a vibe.
Product tour
Not a mockup and not a concept deck. This is what opens at /app/feedback.
01 — Overview
Posts by status read like a pipeline: 68 new, 54 in review, 42 planned, 38 building, 52 shipped, 66 declined. The intake chart carries the board's own history as markers — a relaunch, a new sales board, a merge-backlog spike.
02 — Inbox
Three hundred five open posts in a filterable inbox. Plan tiers run Free to Enterprise on every row, ARR runs from $3K to $4.13M, and the sparkline shows whether a request is heating up or going quiet.
03 — Themes
Thirty-six themes with area, posts, votes, accounts, ARR, effort and priority. The sort puts a $22K XS theme above a $420K XL one — and shows both rows' inputs, so the ranking is auditable.
Who runs it
Roles, not references. We have no named customers yet, so nobody in these photographs is quoted, credited or claimed as one.
Owns close-the-loop: the 61% of voters told their request shipped — and the 39% who heard nothing. The tablet at the exit is the same gesture, offline.
close loop · 61%Lives in the theme table — 36 themes, and the standing question of why a $22K XS theme outranks a $420K XL one.
themes · 36Merges the 28 duplicate clusters at confidence ≥0.7 and clears the 14 unthemed posts that arrive every week.
dup rate · 12%The shape of it
Every figure below is legible in the captures above. Nothing here is a projection of your estate — it is the state of the demo seed.
How it runs
Posts land in the inbox with the voter's plan and ARR attached — $99.1M of signal in the filtered set.
Duplicates get merged by confidence — 28 clusters wait at ≥0.7, and the rate is tracked at 12%.
Posts roll up to 36 themes whose priority mixes votes, ARR and effort — XS beats XL at unequal ARR, and the table shows why.
Shipped posts notify their voters — 61% closed-loop, and the 39% gap is on the card, not in a footnote.
One record
Requests, tickets and documentation gaps are the same signal in different clothes. The estate keeps all three.
Support tickets are unsolicited feedback. Desk's subjects and this board's posts often say the same thing in different clothes.
CEDX RoadmapThe 24 on-roadmap posts link somewhere. Roadmap is where the commitment gets a date and a swimlane.
CEDX Knowledge Base“The docs were wrong” is a feedback post too. The help centre's no-hit list is the other ear, counting searches instead of votes.
CEDX CopilotAsk AI — ⌘J — sits on every Feedback screen, versioned and traced by the Copilot console behind it.
Limits
Finding this out on the third call is worse for you than reading it here, and worse for us.
Start
Open it right now
Your board, your voters
Feedback with the rest of it
Questions
Yes. Every screenshot is a capture of the running build, open at /app/feedback. It runs on a demo seed — the chrome says so itself — and the company on the board is fictional.
Each post shows the combined account value of its voters — $99.1M across the filtered set in the seed. It answers “who wants this” with a number your revenue team already respects, using fictional demo dollars.
Effort. The dark-mode theme scores 102.6 at XS effort; offline sync scores 74.1 at XL. Priority mixes votes, ARR and effort, and the theme table prints all the inputs so the ranking can be argued with.
Clustering with a merge-confidence threshold — the alert says ≥0.7 — with 28 clusters waiting and the duplicate rate tracked at 12% on the overview. Declined posts stay visible too: 66 of them, counted.
No certification has been issued. What we can evidence about hosting, encryption and access is on the security page.
Live build, demo seed, no card. Then ask what your customers voted for that never got a reply.